Eatherway is a unique Medical Appointment Booking System integrating IVR , SMS and Online to get doctor appointment

Eatherway is a unique Medical Appointment Booking System integrating IVR , SMS and Online to get doctor appointment

Eatherway: Mobile phone appears to be mandatory for registration in EatherWay. Why?

 Eatherway: Mobile phone appears to be mandatory for registration in EatherWay. Why?

Eatherway: What if I forget the Username and Password?

Eatherway: What if I forget the Username and Password?

Eatherway: Mobile phone appears to be mandatory for registration in EatherWay. Why?

Eatherway: Mobile phone appears to be mandatory for registration in EatherWay. Why?

What if I forget the Username and Password?

You can send an SMS from your registered Mobile phone and get the username and password as a reply SMS.

Format of the SMS:

                  Dr  getlogin

go to site..

If multiple registrations are not allowed, how will I register the members of my family. I alone have a mobile phone in our family?

You don't need multiple registrations for this.

If you are using SMS you can simply attach the name of the family member at the end of the SMS for appointment. Then the appointment will be in the name of the family member.

                     Dr DoctorID Date Patientname

If you are an Online user then you can add the Family members to the framework using the "My Family" menu option. Then you can fix up appointments for any of your family member. However if you are using the Automated Voice response system by dialing 0 484 393 484 0  then the appointment will be in your name.

www.eatherway.com

Mobile phone appears to be mandatory for registration in EatherWay. Why?

EatherWay is a genuine and authoritative framework for helping the Patients as well as Doctors. We are taking extra care to bring in the finest Doctors in to the framework. We also need to ensure that only genuine persons register as Patients in EatherWay. Mobile phone numbers are issued to genuine persons with traceable identity. By insisting mobile phone numbers for Patient Registration we ensure that every person who are registered in EatherWay is genuine and has a proven identity. www.eatherway.com

How do I register?

There are two ways that you can register in EatherWay.
a. Through SMS
You can register with EatherWay by sending an SMS message. The format is

                          Dr reg name

b. Online Log in to  www.eatherway.com. Use the "Sign Up" option and provide the information asked for. Mobile phone number is mandatory for registration. The mobile number will be registered against your name. One mobile number can be registered against one patient. Multiple registrations of the same mobile number is not permitted. You will be asked to send a Validation Code from the mobile number that you want to register. Once the validation code is received your online registration will be ready to use.

Do I need to register to use this system?

Registration is not mandatory for a patient for using EatherWay. However we strongly recommend that you register in EatherWay to effectively use it. A patient who is registered will be identified by their name and those who haven't by their mobile phone number. And we are sure you would like to be identified by your name rather than by your mobile phone number.
For Medical Reps it is mandatory to register, for this they have to first contact our customer care and  give their contact and company details.www.eatherway.com

What happens if the doctor cancels the appointment?

The doctor has an option to inform the patients if this happens. You can expect to be informed by SMS or a Voice Message whenever the appointments are cancelled. visit www.eatherway.com

Can I cancel my appointment obtained through EatherWay if I have some inconvenience?

Yes, you can cancel your appointment obtained through EatherWay in the following ways:

a. Call 0 484 393 484 0. The automated system will prompt you to key in the Doctor Id number. The system will check if there is an appointment for you with the doctor, and if so, will cancel it.

b. Send an SMS, Message Format : DR doctorId C

 

c. Log in to www.eatherway.com. There a menu option to cancel any existing appointments

How do I know the Doctor ID of my Doctor

You can find Doctor Id numbers of your doctor from:

a. Searching  www.eatherway.com using the doctor name , specialty, hospital or practice location

b. The display board having the Doctor Id number of each EatherWay doctor at their practice locations (Home Clinics/Hospitals).

c. EatherWay doctor directories available at medical shops and leading book stalls and news paper stands.

d. Contacting EatherWay customer support at 9895877580.

Eatherway: Get Doctor's Appointment through sms,IVRS,online

How can I book appointments using EatherWay?

1. 
   
   
   To fix up appointments with doctors in home clinics or hospitals using EatherWay, you need to know the Doctor Id number. It is a simple numerical number that represents the doctor and will be unique for each doctor subscribed to EatherWay. (Eg: 25, 390, and 2045 etc.)
   Once you have the Doctor Id number, you can fix appointments in three ways.
   
   a. Call 0 484 393 484 0. An automated system will prompt you to key in the Doctor Id number and the date on which you would like to see the doctor. The system will check if there are any free slots available with the particular doctor and if yes, will tell you the time and token number. You can also cancel the appointment you have already taken using the same system.
   
   b. Send an SMS message to 56 00 60 70.
   When you book an appointment through call or sms options, please remember that you can fix appointments only for the next 30 days. Hence, you don't need to mention the month and year. However, you may be able to book for a more advanced date using the online option, if the date is open for booking.
   

   
   

   
   
   c. Using www.eatherway.com. You need to register as a patient through simple sign up process and obtain a username and password. Once you have the username and password, you can login and search for a particular doctor, view his practice timings, location, and choose an available time slot convenient for you. www.eatherway.com
   
   
   
   

How Can It Help Doctors.....

EatherWay will act as a Patient Flow Mangement System for the Doctors. It will give them absolute control over the time they see their patients, the time they spend with the patients and the time they wish to finish their day's work. This is made possible through storing in advance their consultation timings, their contact details and the average time slots they spend per patient within this system. It will be easily accessible for them to change it anytime if they need to. And it will be accessible for their patients too to book appointments with them. www.eatherway.com

 How does a Doctor Subscribe to Eather network?

Doctors can subscribe by calling our solution consultants who will do the registration by obtaining necessary information from the Doctor. Doctors can also directly subscribe by signing up in this website. The web server captures details of the consultation timings, weekly holidays etc of the doctor. Doctors who are signed up with the network will be assigned a Unique ID. This Unique ID, known as Doctor ID, will be used for all subsequent transactions by their patients. The Doctor ID is a number.goto site

How does the doctor make changes to the initial settings?
      

Once registered, Doctors can use their web interface to make changes to Weekly Holidays, set random Holidays and Vacations. System will automatically prevent appointments for the days set as holidays.

Similarly Doctors can also keep some specific slots free of appointments for their other engagements; by selecting those slots and setting them as Blocked. The system will not provide appointments for these slots. If the time slots to be blocked have appointments which were already given, those patients will be notified by SMS if the notify option is enabled.

Doctors who are not regular users of internet can call EatherWay call centre and instruct our customer care agents to carry out any such configurations.

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Eatherway - Patient Flow Management system

EatherWay is a healthcare product that integrates the three communication mediums – Mobile Text Messages (SMS), Internet and normal Telephony enabling patients and doctors to communicate with each.
Developed by Cochin based company (Alignminds), EatherWay enables doctors and patients to communicate with each other using their platform.
Here is how it works:

• The Doctor subscribes to EatherWay, either by registering online or with the help of solution specialist from the company.
• The Patients also register with EatherWay, either online or by sending a mobile text message. This will enable them to book their appointments online, search for doctors etc. However, registration is not mandatory to fix appointments through SMS or Automated Telephone Appointment System.
• Whenever appointment is needed the patient can book an appointment online or by sending a simple mobile text message or call our automated telephone appointment system. She receives the date, time and a token number by reply SMS. If the doctor is not available, next available dates are received by SMS.
• If an appointment is to be cancelled the patient sends an SMS for cancelling the appointment and gets acknowledgement.

www.eatherway.com